Returns policy
ORDER CANCELATION
The cancellation of the order is possible in the following cases: Before the order is completed, you can remove the product from your cart by clicking on the “remove” button. If the online order has been completed but the product has not been shipped yet you can call 28410 89507 and cancel your order.
WITHDRAWAL:
You have the right to return the entire order or part of it without having to tell us the reason why you want the products returned, within fifteen (15) calendar days from the date you receive it. In this case, only the direct cost of returning the products will be borne by you. In the event that the reason for your return concerns a mistake of the company, we undertake to bear the cost of returning the product. To exercise the right of withdrawal, you are required to complete and submit the special “return form” (which you will find here). You are obliged to send the product in the perfect condition in which you received it, ie without having its packaging violated and confirming that the special markings of the product have not been removed. In addition, you must include the retail receipt at the same time as submitting your withdrawal statement. The return will be accepted only after the approval of the company. In case of return of the products and depending on the way you chose to pay for your order and on the other hand the way they will be returned, your refund will be completed within fifteen (15) calendar days from the date we receive the products. In case the reason for return concerns a mistake of the company, then the shipping costs for the return of the product are borne by the company. In case the consumer wants the return of his order without the fault of the company then the shipping costs are borne by the consumer himself. Upon receipt of the product from the company, it immediately processes the customer’s request who is informed by e-mail about how to process the request.
REPLACEMENT:
The company can not provide a replacement right. In case the consumer wants to change the respective product, he is obliged to return it to the company and place a new order. If the reason for the return is a mistake of the company, the return cost is borne by the latter.
RETURN GUIDE:
Prerequisite is that the product is in its original packaging and in the same excellent condition in which you received it along with the retail sales receipt and including the special markings of the product.
The item you return must be accompanied by the completed “return form” within the exclusive period of fifteen (15) days.
Note: All products returned to the warehouses of photokiosk.gr are subject to meticulous quality control. To avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order, the condition of the products and their intact packaging, in order to identify any obvious defects. In the event that a defect is found during the quality control of the returned product, the company must contact the consumer to resolve the issue.
In case you want to return the products you bought to us, the address to which the products must be sent for return is:
www.photokiosk.gr
Kontogianni 17, Agios Nikolaos Lassithiou, Crete, PC 72100
Tel: 28410 89507
